Get in touch

Contact GPTZero AI

Questions about detection results, billing, or a partnership? We read every message and respond within 1–2 business days.

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Technical support

Tool not loading, unexpected detection results, file upload issues, or other technical problems.

Typically responds within 24 hours
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Billing & refunds

Questions about charges, refund requests, or subscription management. Include your transaction ID if available.

Billing resolved within 24 hours
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Academic integrity disputes

If you are a student facing a case based on our detection results, we can provide clarification on what the score means and its limitations.

Priority review within 1 business day
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Business & partnerships

API access, bulk licensing, institutional integrations, or media inquiries.

Responds within 2 business days

Send us a message

Fill in the form below and we will get back to you at the email address provided.

We will reply to the email address provided. No spam — ever.

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Message sent

Thank you for reaching out. We have received your message and will respond to your email address within 1–2 business days.

Common questions
How quickly do you respond? +
We aim to respond to all support inquiries within 1–2 business days. Billing and refund requests are typically resolved within 24 hours. Academic integrity disputes are prioritized and reviewed within 1 business day.
I got a false positive — what should I do? +
AI detection is probabilistic. False positives can occur with highly formulaic writing, ESL writing, or very short texts. Contact us with the specific result — select “Academic integrity dispute” as your topic — and we will review it and provide a written clarification you can share with your institution.
Can I request a refund? +
Yes. We offer refunds within 48 hours of purchase if the full report was not delivered or was materially defective. Select “Billing or refund” as your topic and include your transaction details.
Do you offer API access or bulk licenses? +
Yes — we offer API access and institutional licensing for organizations that need to integrate detection into their own workflows. Select “Business or partnership” and describe your use case and scale.
Is GPTZero AI related to GPTZero.me? +
No. GPTZeroAI.net is an independent platform and is not affiliated with GPTZero.me. Both tools detect AI-generated content but operate as separate, independent services.

Before you write to us

For false positive disputes

Include the text that was flagged (or a paraphrase) and the score you received. This helps us review faster.

For billing questions

Include your transaction ID or the email used at checkout. We cannot look up orders by name alone.

For technical issues

Include your browser, operating system, and a description of what happened. Screenshots are helpful.

For privacy requests

Note that submitted text is not stored after your session ends — there is no text to delete in most cases.

Support

We take accuracy and fairness seriously

AI detection has real consequences. We are committed to being responsive and transparent about what our results mean.

⚖️ Fair dispute process

If you or a student is facing a case based on our detection results, contact us. We will provide a written statement of the result’s limitations suitable for academic review boards.

🔍 Transparent methodology

We can explain exactly what signals drove a particular score — perplexity, burstiness, or model-specific patterns. Detection should be explainable, not opaque.

🔒 Privacy by default

For privacy or data requests, we take GDPR and CCPA rights seriously. Contact us with “Data Request” in your subject line and we will respond within 5 business days.